Customer Survey 2025
Customer survey forms were sent on 13th January 2026 and were reviewed on 16th March 2026.
67 Surveys were sent out with just 5 being returned, this was very disappointing, especially as last year we had a better return with less questions.
To help us to improve the return rate we plan to take out a survey at the time of the annual review with an envelope in the hope that we will get more responses. These will be reviewed on 1st May 2027.
| 1 | Do you believe that your care plan reflects the care you are provided with? | 5 yes 0 No |
|---|---|---|
| 2 | Do you believe that we keep your personal details safe? | 5 yes 0 No |
| 3 | Do you believe that Gracious Care keep you safe? | 5 yes 0 No |
| 4 | Does Gracious Care provide care that meets your needs? | 5 yes 0 No |
| 5 | Is the care helping to improve your health and wellbeing? | 5 yes 0 No |
| 6 | Do our staff treat you with respect? | 5 yes 0 No |
| 7 | Are our staff kind and compassionate to you? | 5 yes 0 No |
| 8 | Does Gracious Care respond to emergencies and changes to your care needs effectively? | 5 yes 0 No |
| 9 | Do you believe that Gracious Care is well run and that we want to provide you with the best possible care? | 5 yes 0 No |
and lastly, point 10: We'd be grateful if you can you give us a little more detail...
- I would like Gracious Care to take out my brother but he needs to have a wheelchair
- Carers do not always read the care plan so ask me lots of questions
Responses to comments:
- We have fed back to the Customers sister that we do not provide wheelchairs but that we have order one for him to be charged for on the next invoice.
- A memo has gone to all care staff to remind them of the importance on reading care plans fully before they visit a customer.