Gracious Care services are regulated by the Care Quality Commission but we use electronic systems which exceed their requirements, helping us to offer you a better service. Our staff are rostered using Careplanner. On arrival at a customer's home they will scan a unique barcode which is printed on the cover of the customer file, using their mobile phone. This sends a message to let us know the exact time the call started. The integrated software called Open Pass also allows staff to record important information such as changes in the condition of the customer. This information is then available to our office staff to help us make decisions and recommendations for future visits. Importantly, these notes can be made available to loved ones so that they can have up-to-date information on their mobile phone, wherever they are. This can be particularly reassuring when the relatives are on holiday or when they live a long way away. In practice, we find that folk find this helpful and a comfort even when they live close by.
Our staff then use the same system to scan the barcode as they leave, giving reassurance that the visit has taken place and recording what was found.
